WISM.CC Vendor Portal

Featured Integrations

Shopify

Weebly

Wix

PayPal

Magento

Business Central

Traede

SmartPack

ReturnFlows

Float

DAO

PostNord

Bring

Live Chat

Product Q&A

Picquer

Returnless

Spy

Shopify

Weebly

Wix

PayPal

Magento

Business Central

Traede

SmartPack

ReturnFlows

Float

DAO

PostNord

Bring

Live Chat

Product Q&A

Picquer

Returnless

Spy

Carrier Integrations

Reduce your customer support tickets by up to +93%
Save thousands of dollars monthly
Give faster support and free up time

Shopify

Weebly

Wix

$490 free (500 tickets)

First 15 days free if signup and complete the integration process in 48 hours from registration.

75-Second How It Works

Email moves both ways through AI triage, order/product lookups, and a final branch: automated reply or human handoff.

Customer Email

Intent Classify

Order DB Lookup

Product KB Lookup

Decision + Draft

Auto-Reply or Handoff

INCOMING

HUMAN CS

SECOND 0-12

Customer sends an email

Incoming message asks: "Where is my order?" and enters your support inbox.

SECOND 12-24

Intent is classified

The system classifies whether it is WISMO tracking or product information inquiry.

SECOND 24-36

WISMO path checks order database

Order records are matched by email and order details, then latest status and tracking are fetched.

SECOND 36-48

Product path checks knowledge base

Product info inquiry is resolved from vendor FAQ/knowledge base and policy-safe templates.

SECOND 48-60

Draft is built and confidence checked

If confidence is strong, an automated answer is prepared. If weak, escalation is prepared.

SECOND 60-75

Auto-reply or forward to real customer service

WISMO and product inquiries either get instant customer reply or are forwarded to human support with context.

Live Chat, Connected to Your Orders

Customers can message in real time. The agent understands intent, pulls order context, and responds instantly or hands off with full context.

STEP 1

Customer starts chat

A shopper asks a question directly in chat from your storefront or help widget.

STEP 2

AI resolves with live data

The system checks order, shipping, returns, and account context to answer correctly in seconds.

STEP 3

Smart escalation when needed

If confidence is low or case complexity is high, chat routes to a human with full transcript and facts.

Open Live Chat Overview Ask Product Questions

Example: Cancellation Handled Automatically

Mia wrote 3m ago

Please cancel order #78439215. I accidentally selected the wrong color.

Shopify

Order #78439215 Cancelled • EUR 94.00

Wism replied 1m ago

Hi Mia,

Your order #78439215 has now been cancelled. A refund of EUR 94.00 is being issued and should appear within 3 to 5 business days.

Thanks for reaching out. We are here if you need anything else.